Welcome to Nexen Sports! These Terms and Conditions (“Terms”) govern your access to and use of our website www.nexensports.com and all purchases made through it. By using our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.
1. About Nexen Sports
Nexen Sports is a premium cricket gear brand based in Sialkot, Pakistan. We are committed to providing high-quality cricket equipment and accessories to players worldwide. Our goal is to offer products that deliver exceptional performance, durability, and value.
2. Use of the Website
You agree to use our website for lawful purposes only.
You must not:
- Engage in fraudulent or illegal activities
- Violate any local, national, or international laws
- Upload or transmit harmful code, malware, or spam
- Attempt to gain unauthorized access to any part of the site or servers
We reserve the right to suspend or terminate access to users who breach these Terms.
3. Product Information
We make every effort to display our products accurately, including descriptions, images, and pricing.
However:
- Colors and textures may vary slightly due to lighting or screen display settings
- Product availability and pricing may change without notice
- Nexen Sports reserves the right to modify, discontinue, or replace any product at any time
If an error is found in pricing or description after you’ve placed an order, we’ll contact you to confirm or cancel before processing.
4. Orders & Payments
When you place an order on our website:
- You agree that all details you provide are true and accurate.
- Full payment must be received before dispatch.
- We accept secure payments through trusted gateways (e.g., credit/debit cards, bank transfers, or cash on delivery where available).
Nexen Sports reserves the right to refuse or cancel any order if:
- Fraud or unauthorized transactions are suspected
- Products are out of stock or discontinued
5. Shipping & Delivery
We deliver across Pakistan and internationally via trusted courier services. Delivery times and costs depend on your location and chosen shipping method. You’ll receive a confirmation email with tracking details once your order is dispatched.
For complete details, please review our Shipping Policy.
6. Returns & Refunds
Customer satisfaction is our priority. If you’re not fully satisfied with your purchase, you may be eligible for an exchange or refund, provided:
- The item is unused, in its original packaging, and returned within the specified period
- You have a valid receipt or proof of purchase
Certain items (like customized bats or used protective gear) are not eligible for return. See our full Returns & Refunds Policy for more details.
7. Intellectual Property
All content on the Nexen Sports website — including images, text, designs, logos, and product names — is the intellectual property of Nexen Sports. You may not copy, reproduce, modify, distribute, or use any content without our written permission.
8. Limitation of Liability
Nexen Sports is not liable for:
- Any indirect, incidental, or consequential damages resulting from your use of our website or products
- Delays or failures due to causes beyond our control (e.g., shipping delays, natural events, or system outages)
Our total liability shall not exceed the amount paid for the specific product purchased.
9. Privacy & Data Protection
Your privacy is important to us. Any personal information you share is handled in accordance with our Privacy Policy. We never sell or share your data with third parties without your consent.
10. Promotions & Discounts
All promotional offers, discount codes, and sales are subject to availability and may be withdrawn at any time. Only one promotional code may be used per transaction unless stated otherwise.
11. Governing Law
These Terms are governed by and interpreted under the laws of Pakistan. Any disputes will be handled exclusively by the courts located in Sialkot, Pakistan.
12. Contact Us
If you have questions about these Terms or any part of our website, please contact:
Nexen Sports
Office No. 1, Rangers Road, Sialkot Cantt, Pakistan. Office No. 2, Jabal Ali Free Zone - Block 14, UAE - Dubai
Email: info@nexensports.com
Phone: +92 310 4656509 (WhatsApp Available)