At Nexen Sports, we want every customer to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.
1) Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unworn, and in original condition.
- All tags, labels, and packaging must be intact.
- The return request must be made within 7 days of receiving your order.
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Items such as inner gloves, abdominal guards, bat grips, toe guards, and personal protective gear cannot be returned due to hygiene reasons.
Non-returnable items:
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Customized or personalized products
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Used cricket bats
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Discounted or clearance items
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Accessories that show signs of wear or installation
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Damage caused by customer misuse or handling
2) Return Process
To request a return, please contact us at:
Email: info@nexensports.com
Phone/WhatsApp: +92 310 4656509
Include:
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Order number
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Reason for return
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Photos of the product (if damaged/incorrect)
Once approved, we will provide the return address and instructions.
3) Return Shipping Costs
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Customers are responsible for the cost of returning the item.
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Shipping charges paid at checkout are non-refundable.
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If the return is due to our mistake (wrong item sent, manufacturing defect), Nexen Sports will cover the return shipping cost.
4) Refunds
Refunds are issued only after the returned product is received and inspected.
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If approved, the refund will be processed within 5–10 business days.
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Refunds will be returned to the original payment method.
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If a return is rejected due to misuse, wear, or missing packaging, the customer will be notified.
Note:
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International customs fees or duties are not refundable.
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Partial refunds may apply for items not returned in original condition.
5) Exchanges
We offer exchanges for:
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Wrong size
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Wrong item received
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Manufacturing defect
To exchange a product, follow the return process. Once we receive the returned item, we will ship the replacement.
6) Damaged, Faulty, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
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Inform us within 48 hours of delivery.
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Provide clear photos of the issue.
We will arrange a replacement or refund as applicable.
7) Order Cancellations
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Orders can be cancelled before dispatch only.
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Once shipped, cancellation is not possible.
8) Late or Missing Refunds
If you haven’t received your refund yet:
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Recheck your bank account
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Contact your bank or payment provider
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Contact us at info@nexensports.com
Refund processing by banks may take some time.
9) Contact Us
If you have any questions regarding returns or refunds, our team is here to assist:
Email: info@nexensports.com
Phone/WhatsApp: +92 310 4656509
Website: https//nexensports.com