Shipping Policy

Welcome to Nexen Sports. We aim to deliver your cricket gear safely, quickly, and efficiently. Please read our Shipping Policy to understand how we process and deliver your orders.

📦 Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
  
• Orders placed on weekends or public holidays will be processed on the next business day.
  
• You will receive an email/SMS confirmation once your order has been dispatched.
  

🌍 Shipping Locations

We proudly ship worldwide from our authorized locations:

Pakistan Office:
Rangers Road, Office No. 1, Sialkot Cantt, Pakistan

UAE Office:
 Jabal Ali Free Zone – Block 14, Dubai, UAE

🚚 Shipping Methods & Delivery Time

Delivery time depends on your country and shipping method:

Delivery times are estimates and may vary due to customs, international transit delays, strikes, or peak-season demand.

💰 Shipping Charges

Shipping cost is calculated at checkout based on your location, product weight, and shipping method.

• Heavy items like bats, pads, kits may have slightly higher shipping charges.
  
• You can view all shipping fees before confirming your order.
  

📦 Order Tracking

Once your order is shipped:

• You will receive a tracking number via email/WhatsApp.
  
• You can track your shipment through our courier partners’ tracking portal.
  

🛃 Customs, Duties & Taxes

For international orders:

• Customs fees, import duties, VAT, and taxes (if applicable) are the responsibility of the customer.
  
• Nexen Sports is not responsible for delays caused by customs clearance.
  

📦 Damaged or Lost Packages

We ensure secure packaging, but if your parcel arrives damaged or is lost in transit, please contact us within 48 hours with:

• Order number
  
• Photos of the product & packaging
  
• Tracking information
  

We will support you to file a claim with the courier and arrange a replacement where applicable.

❌ Order Cancellation / Address Error

• Orders can only be cancelled before dispatch.
  
• Incorrect address provided by the customer may cause delays or extra charges.
  
• If a shipment is returned due to an incorrect address, reshipping fees will apply.
  

📞 Need Help?

For any shipping-related questions, feel free to contact us:

Email: info@nexensports.com
Phone/WhatsApp: +92 310 4656509
Website:  https://nexensports.com